1. An applicant for new service shall purchase application form at a rate that may be determined by the Company from an office within the district where the service is required.

2. The applicant will be required to provide the following information with/on the application form:

• An approved site plan
• A valid building permit
• Name and address of applicant
• Telephone number/e-mail number of applicant
• The number or address of house/premises to be connected
• Purpose for which the supply is required (whether for domestic, construction, commercial or industrial use).

3. Assistance may be sought from District Commercial Officers in completing the application form. Prospective customers must know that it is an offence to provide wrong information on the application form.

4. On submission of the application form, staff of the company will undertake site inspection within five working days, after which the applicant will be advised on the feasibility or otherwise of a connection.

5. Where in its opinion the connection is not feasible, the Company's Connection Team shall state the reasons thereof to the applicant.

6.Where the connection is feasible, the Company's Connection Team shall determine the nearest point of connection to the service mains and provide the applicant with an estimate of the cost of connection within five working days.

7. Cost estimate for new service connection does not cover application forms and deposit for domestic or commercial connections which are all separate charges levied before the new connection is undertaken.

8. Details of the cost of connection must include:

• Cost of infrastructure.
• Cost of laying the service pipeline up to the meter